OUTSOURCE IT SUPPORT SOLUTION
VK offers a broad range of maintenance, support, troubleshooting and purchasing for small business. VK will also custom IT maintenance contracts services for the individual business needs.
No matter what your requirements maybe, VK offers a free onsite consultation to review your needs and give you the best solution for your business.
Our IT Outsource support package includes:
| PACKAGE PLAN | ITS LITE | ITS STANDARD | ITS PREMIUM | ITS ULTIMATE |
| 5-10 COMPUTERS | 11-15 COMPUTERS | 16-25 COMPUTERS | 26-30 COMPUTERS | |
| Total Quarter On-site Support Time | 9 hours | 12 hours | 18 hours | 24 hours |
| Total Monthly Remote Support Time (Call / Email / Teamviewer / Whatsapp) | Unlimited | |||
| Coverage Scope | 8.30am-6.00pm Monday - Friday Except Public Holidays (Remote and Onsite) | |||
| MAINTENANCE SUPPORT | ||||
| Basic computer diagnostic | √ | √ | √ | √ |
| Operating system updates and security patches | √ | √ | √ | √ |
| Virus protection updates and configuration | √ | √ | √ | √ |
| Hard drive cleaning | √ | √ | √ | √ |
| Testing and discovery of hardware related issues or potentian problems | √ | √ | √ | √ |
| Basic network connectivity and speed testing | √ | √ | √ | √ |
| Spam, Spyware, Malware and Pop-up protection updates | √ | √ | √ | |
| Backup and data recovery | √ | √ | √ | |
| Changes to email and employee setup | √ | √ | √ | |
| Modifications to simple services and email | √ | √ | √ | |
| Deletion and creation of accounts | √ | √ | √ | |
| Application software updates and configuration | √ | √ | ||
| Assesment of network connectivity | √ | √ | ||
| Restore of backup files on individual basis | √ | √ | ||
| Account lock-outs or inability to login | √ | √ | ||
| TECHNICAL SUPPORT | ||||
| Vulnerability scanning | √ | √ | √ | √ |
| Virus infection removal | √ | √ | √ | √ |
| Basic system error diagnostic and repair | √ | √ | √ | √ |
| Hardware and Software installation | √ | √ | √ | |
| Network error diagnostic and repair | √ | √ | √ | |
| BSOD error diagnostic and repair | √ | √ | ||
| Spyware / Malware removal | √ | √ | ||
| Antivirus / Antispam Management | √ | √ | ||
| OTHER BENEFITS | ||||
| IT products purchasing and guidance | √ | √ | √ | √ |
| Discount on computer format and setup | √ (10%) | √ (20%) | √ (40%) | √ (50%) |
| Discount on other IT related products | √ (1%) | √ (2%) | √ (5%) | √ (10%) |
| Discount on purchase new desktop computers | √ (1%) | √ (2%) | √ (3%) | |
| Discount on purchase new laptop computers | √ (0.5%) | √ (1%) | ||
| Assist to liase with internet service provider | √ | √ | ||
| Support multiple office locations (Muar, Batu Pahat, Melaka) | √ | |||
| RESPOND TIME | ||||
| Support Respond Time | NBD | NBD | 8 hours | 6 hours |
| Emergency On-Site Support | √ (4 hours) RM80 | √ (4 hours) RM60 | √ (3 hours) RM40 | √ (2 hours) RM20 |
| Additional On-Site Support Hours | RM50/Hour | |||
| PRICING | ||||
| Subscription Cost | RM2600/year | RM3600/year | RM4800/year | RM6000/year |
| OFFER | RM2400/year | RM3300/year | RM4400/year | RM5500/year |
| (SAVE RM200) | (SAVE RM300) | (SAVE RM400) | (SAVE RM500) | |
| Remarks |
| * NBD = Next Business Day |
| ** On-site support time are quote base on 1 technician, if 2 technicians are place on site, the time allocate will be multiplier by 2 and soon. |
Call us now for free consultation and customization!