OUTSOURCE IT SUPPORT SOLUTION

VK offers a broad range of maintenance, support, troubleshooting and purchasing for small business. VK will also custom IT maintenance contracts services for the individual business needs.

 

No matter what your requirements maybe,  VK offers a free onsite consultation to review your needs and give you the best solution for your business.

 

Our IT Outsource support package includes:

 

PACKAGE PLAN ITS LITE ITS STANDARD ITS PREMIUM ITS ULTIMATE
  5-10 COMPUTERS 11-15 COMPUTERS 16-25 COMPUTERS 26-30 COMPUTERS
Total Quarter On-site Support Time 9 hours 12 hours 18 hours 24 hours
Total Monthly Remote Support Time (Call / Email / Teamviewer / Whatsapp) Unlimited
Coverage Scope 8.30am-6.00pm Monday - Friday Except Public Holidays (Remote and Onsite)
MAINTENANCE SUPPORT
Basic computer diagnostic
Operating system updates and security patches
Virus protection updates and configuration
Hard drive cleaning
Testing and discovery of hardware related issues or potentian problems
Basic network connectivity and speed testing
Spam, Spyware, Malware and Pop-up protection updates  
Backup and data recovery  
Changes to email and employee setup  
Modifications to simple services and email  
Deletion and creation of accounts  
Application software updates and configuration    
Assesment of network connectivity    
Restore of backup files on individual basis    
Account lock-outs or inability to login    
TECHNICAL SUPPORT
Vulnerability scanning
Virus infection removal 
Basic system error diagnostic and repair
Hardware and Software installation  
Network error diagnostic and repair  
BSOD error diagnostic and repair    
Spyware / Malware removal    
Antivirus / Antispam Management    
OTHER BENEFITS
IT products purchasing and guidance
Discount on computer format and setup √ (10%) √ (20%) √ (40%) √ (50%)
Discount on other IT related products √ (1%) √ (2%) √ (5%) √ (10%)
Discount on purchase new desktop computers   √ (1%) √ (2%) √ (3%)
Discount on purchase new laptop computers     √ (0.5%) √ (1%)
Assist to liase with internet service provider    
Support multiple office locations (Muar, Batu Pahat, Melaka)      
RESPOND TIME
Support Respond Time NBD NBD 8 hours 6 hours
Emergency On-Site Support √ (4 hours) RM80 √ (4 hours) RM60 √ (3 hours) RM40 √ (2 hours) RM20
Additional On-Site Support Hours RM50/Hour
PRICING
Subscription Cost RM2600/year RM3600/year RM4800/year RM6000/year
OFFER RM2400/year RM3300/year RM4400/year RM5500/year
(SAVE RM200) (SAVE RM300) (SAVE RM400) (SAVE RM500)

 

Remarks
* NBD = Next Business Day
** On-site support time are quote base on 1 technician, if 2 technicians are place on site, the time allocate will be multiplier by 2 and soon.

 

Call us now for free consultation and customization!